Shipping policy

Last Updated: June 2026

Thank you for choosing Kyura Candles. Every single candle we offer is thoughtfully formulated with premium soy, coconut, and gel waxes, and hand-poured in small batches right here in Delhi NCR.

Because we prioritize artisanal quality and handle delicate glass vessels, we ask that you carefully review our delivery and shipping timelines below.

1. Delivery Zone

  • Exclusive Service Area: We currently offer delivery only within the Delhi NCR region.

  • We do not ship nationwide or internationally at this moment. If an order is accidentally placed with a delivery address outside of Delhi NCR, it will be automatically canceled, and a refund will be processed.

2. Processing & Shipping Timelines

  • Handling Time: To ensure your candles are perfectly cured and securely packed, all orders are processed and shipped within 5 to 6 business days from the date of order confirmation.

  • Orders are not processed or handed over to our delivery partners on Sundays or National Holidays.

3. Packaging

  • To keep our primary focus entirely on the hand-poured quality of our premium waxes and candle-specific fragrances, we currently utilize standard, secure packaging.

  • Rest assured, while the packaging is basic, it is highly functional and designed to keep your glass vessels nestled safely during transit.

4. Mandatory Proof for Transit Damage (Broken Glass)

Because our candles are housed in delicate glass jars, we take extreme care in packing them. However, if a jar breaks during transit, we protect genuine customers through a strict refund/replacement policy:

  • ⚠️ Unboxing Video Required: You must record a clear, continuous unboxing video in front of the shipping personnel at the exact time of delivery.

  • Time Limit: This video must be emailed to us at info@kyura.in within 24 hours of delivery.

  • Our internal team carefully monitors the authenticity of these videos. Refunds or replacements will only be approved and processed for verified, genuine transit-damage cases.

5. Tracking & Communication

Once your order is handed over to our local Delhi NCR delivery team, you will receive an update via email.

For any questions regarding your delivery, address changes before dispatch, or to submit your transit-damage verification videos, please contact us at our single point of communication:

  • 📧 Email: info@kyura.in