Shipping Policy

Thank you for choosing Kyura Candles. Every single candle we offer is thoughtfully formulated with premium soy, coconut, and gel waxes, and hand-poured in small batches in Delhi NCR, India.

Because we prioritize artisanal quality and handle delicate glass vessels, we ask that you carefully review our delivery and shipping guidelines below.

1. Delivery Coverage

Pan-India Shipping: We ship our products across India to all serviceable PIN codes through our network of courier and logistics partners.
Address Accuracy: Please ensure your delivery address, landmark, PIN code, and mobile number are entered accurately during checkout to prevent shipping delays or failed delivery attempts.

2. Processing & Delivery Timelines

Handling & Dispatch: To ensure your candles are perfectly cured and securely packed for transport, all orders are processed and dispatched within 5 to 6 business days from the date of order confirmation.
Transit Time: Delivery timelines vary depending on your destination PIN code across India. Standard nationwide transit typically takes 3 to 7 business days post-dispatch.
Non-Working Days: Orders are not processed, dispatched, or handed over to courier partners on Sundays or National Holidays.

3. Packaging

To keep our primary focus entirely on the hand-poured quality of our premium waxes and candle-specific fragrances, we utilize standard, protective packaging. Rest assured, while our packaging is clean and functional, it is engineered to keep fragile glass vessels safe throughout nationwide transit.

4. Mandatory Proof for Transit Damage

Because our candles are housed in delicate glass jars, we take extreme care in packing them. However, in the rare event a jar breaks during transit, we protect genuine customers through a strict verification policy:

⚠️ Unboxing Video Required: You must record a clear, continuous, and unedited unboxing video in front of the delivery personnel at the exact moment of delivery.
Time Limit: This video must be emailed to us at info@kyura.in within 24 hours of delivery.
Verification: Our internal monitoring team carefully verifies all incoming media. Refunds or replacements will only be approved and processed for verified, genuine transit-damage claims.

5. Tracking & Communication

Dispatch Updates: Once your order is dispatched, you will receive tracking details via email to monitor your package in real-time.
Support & Inquiries: For any questions regarding your delivery status, address corrections prior to dispatch, or to submit transit-damage verification videos, please contact our sole support channel:
Email: info@kyura.in
Operating Hub: Delhi NCR, India