Privacy policy

At Kyura Candles ("we," "our," "us," or "the Firm"), a sole proprietorship registered under the Udyam registration framework and holding valid GST registration in India, operating via the official domain kyura.in, we highly value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or communicate with us.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you interact with Kyura Candles, we collect certain details required to fulfill your order and provide customer support:

Order Details: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment processing is handled securely via our third-party payment gateways. We do not store your credit/debit card numbers, UPI PINs, or net banking credentials on our servers.
Communication Data: Any information or media you share with us via email or customer support channels, including unboxing videos for transit-damage verification.

2. How We Use Your Information

We use your information strictly to run our business efficiently and securely:

To process, package, and ship your orders across India within our estimated delivery timelines.
To dispatch packages via our courier and logistics partners nationwide.
To communicate with you regarding order status, tracking, support queries, or wholesale requests sent to info@kyura.in.
To verify the authenticity of transit-damage claims (via your submitted unboxing videos) before processing refunds or replacements.
To comply with Indian tax laws (GST regulation) and keep accurate financial records.

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share essential information with trusted third-party service providers who help us run our business:

Logistics & Courier Partners: We share your name, phone number, and complete delivery address with pan-India logistics partners to ensure your packages reach you safely anywhere in India.
Payment Gateways: Standard financial transaction data is shared securely to process your payment via encrypted channels.
Legal & Tax Compliance: As a registered sole proprietorship operating under Indian tax regulations, we may disclose information if required by law, court orders, or tax authorities (such as GST audits), or to protect our brand against fraudulent claims.

4. Media & Unboxing Videos

As per our brand policy, customers must provide an unboxing video shot in front of shipping personnel within 24 hours of delivery to claim a refund or replacement for broken glass.

These videos are handled with strict confidentiality by our internal monitoring team.
They are used solely to verify the genuineness of the transit-damage claim and are permanently deleted once the case is resolved.

5. Data Security

We implement industry-standard administrative and electronic security measures to safeguard your personal information against unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies

Our website uses standard cookies to enhance your browsing experience, remember your shopping cart items, and understand how visitors interact with our site. You can choose to disable cookies through your browser settings, though it may affect some features of the website.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect updates in our operational practices, shipping capabilities, or regulatory compliance. Any changes will be posted immediately on this page with an updated "Last Updated" date.