Terms & Conditions

Welcome to Kyura Candles. This website and its related services are operated by Kyura Candles ("we", "us", and "our"), a sole proprietorship registered under the Udyam framework and holding valid GST registration in India, based out of Delhi NCR, India (operating via kyura.in).

By visiting our site and/or purchasing a product from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms & Conditions", "Terms"). Please read these Terms carefully before accessing or using our website.

1. Eligibility & Shipping Coverage

Service Availability: We manufacture and operate from Delhi NCR, India. We ship and fulfill orders across India (Pan-India).
Accuracy of Information: Customers must provide accurate shipping addresses, PIN codes, and contact details upon checkout. We are not responsible for non-delivery or shipping delays caused by incorrect or incomplete addresses.

2. Products & Specifications

Artisanal Nature: Our products are hand-poured in small batches using premium materials, including soy wax, coconut wax, gel wax, eco wicks, and candle-specific fragrance oils. Due to this artisanal process, minor cosmetic variations (such as frosting, color shifts, or slight surface unevenness) are natural characteristics of hand-poured candles and are not considered manufacturing defects.
Packaging: We provide standard protective packaging focused primarily on transit safety and preventing glass breakage during nationwide shipping.

3. Pricing, GST & Payments

Pricing: All prices listed on our platform are in Indian Rupees (INR) and are inclusive/exclusive of GST as indicated at checkout. Prices are subject to change without prior notice.
Payments: Payments must be made securely through our integrated third-party payment gateways at the time of purchase.
Fraud Prevention: We reserve the right to refuse, flag, or cancel any order if fraudulent activity, unauthorized transaction parameters, or suspicious payment patterns are detected.

4. Processing, Shipping & Delivery Timelines

Processing Time: Confirmed orders are processed and dispatched within 5 to 6 business days.
Shipping & Logistics: Nationwide fulfillment is handled through our third-party courier and logistics partners.
Delivery Estimates: Delivery timelines vary depending on destination PIN codes across India. Delivery dates provided at checkout or via tracking are estimates. We are not liable for delayed handoffs or shipping disruptions caused by weather conditions, regional operational delays, or unforeseen logistical roadblocks.

5. Return Policy & Damaged Goods Claim

Final Sale: Due to the fragile, artisanal, and personal care nature of scented candle products, all sales are final. We do not accept returns or offer exchanges for change of mind.
Transit Damage Claims: If your candle glass jar arrives broken or fractured upon delivery, a refund or replacement will be evaluated under our strict verification policy:
1. The customer must record a continuous, unedited unboxing video in front of the delivery personnel at the exact time of delivery.
2. The unboxing video must be emailed to info@kyura.in within 24 hours of delivery.
Claim Verification: Claims are monitored and evaluated by our internal quality team. Refunds or replacements are granted strictly for verified, genuine transit damage. We reserve the right to reject claims that fail to meet these parameters.

6. Intellectual Property

The website, brand name "Kyura", the official domain "kyura.in", and all associated copy, imagery, product concepts, graphics, and logo assets are the proprietary property of the sole proprietor/Firm. Unauthorized reproduction, copying, distribution, or passing-off of our brand identity or design assets is strictly prohibited and subject to legal proceedings under applicable law.

7. Governing Law & Jurisdiction

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi NCR, India.

8. Official Point of Contact

We do not operate secondary support forums, external portals, or alternative customer support lines. All official inquiries, transit claims, wholesale queries, and business communications must be sent to: